Frequently Asked Questions
Everything you need to know about your swederm experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard delivery usually takes 3-5 business days depending on your location.
Are swederm products cruelty-free?
Yes, we are committed to ethical beauty. All swederm products are cruelty-free and never tested on animals.
What is your return policy for skincare products?
We offer a 14-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on used cosmetics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local secure payment gateways.
Are your products suitable for sensitive skin?
Many of our products are formulated with natural ingredients designed for gentle care. However, we always recommend checking the full ingredient list and performing a patch test first.
How can I track my package?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.